How you can help US and Yourself....
 

Contact Info....
The links below are intended for you to contact the most appropriate party for your question or complaint. Please let us know if we can help you in any other way.

COMPLAINTS

FEDERAL TRADE COMMISSION (FTC) and SECURITIES & EXCHANGE COMMISSION (SEC)

The FTC "is" the Office of Consumer Protection - register your complaints with them now, and be sure to copy us at complaints@poipuowners.org. This way, we will have a copy of your complaint on file when we take DRI to court. ...(complaint form)

The FTC investigates "unfair or deceptive acts or practices” to include making false claims and promises that are material and which enticed the person to buy a timeshare. The FTC also investigates complaints where there is willful and intentional misrepresentation, omissions and misleading comments or acts, failure to fully disclose material facts (ie water intrusion problem), that a reasonable person would interpret, which causes substantial injury that was not reasonably avoidable and not outweighed by countervailing benefits to the complainant or to the competition. Negative and misleading discussions about other timeshare companies to persuade and influence the person might be considered a deceptive act. The following sites may show a pattern and practice of unfair or deceptive acts or practices:

How to fill out an SEC Complaint Form: ...complaint form

 

GOVERNMENT

Hawaii Department of Commerce and Consumer Affairs- Honolulu (Main Location)
Office of Consumer Protection

Executive Director, Bruce Kim
235 S. Beretania St., Suite 801
Honolulu, HI 96813

Phone Number:

808-586-2630
808-587-3222 (Consumer Resource Center)

Website: http://hawaii.gov/dcca/ocp

Email: ocp@dcca.hawaii.gov

Hawaii Economic Development Board

4290 Rice Street
Lihue, Kauai, Hawaii 96766
Phone: (808) 245-6692
Fax: (808) 246-1089

Website:  http://www.kedb.com/staff-committees.asp

Mattie Yoshioka, President & CEO: myoshioka@kedb.com

Regulated Industries Complaints Office (RICO)

Kauai
3060 Eiwa Street, Room 204
Lihue, Hawaii 96766
808-274-3200

Main Office
State Office Tower
Leiopapa a Kamehameha Building
235 S. Beretania St., 9th Floor
Honolulu, Hawaii 96813

808-587-3222

On-line  Complaints Form:  http://hawaii.gov/dcca/rico/forms

Governor of Hawaii

The Honorable Neil Abercrombie

Governor, State of Hawai`i

Executive Chambers, 
State Capitol

Honolulu, Hawai`i 96813
Phone: 808-586-0034
Fax: 808-586-0006

On-line Governor Contact Form:  http://hawaii.gov/gov/contact/contact-gov

Hawaii Attorney General
425 Queen Street
Honolulu, HI 96813 (Map)
Telephone: (808) 586-1500
Fax: (808) 586-1239

On-line Attorney General Contact: http://hawaii.gov/ag/main/contact_dept/main/forms/general_responses

Hawaii Convention and Visitor Bureau

2270 Kalakaua Avenue, Suite 801
Honolulu, HI 96815
From U.S. and Canada: 1-800-GoHawaii (1-800-464-2924)

Website:  http://www.hvcb.org/

Email:  info@hvcb.org

Kauai Visitors Bureau
4334 Rice Street, Suite 101
Lihue, HI 96766
From U.S. and Canada: 1-800-262-1400
Email: kauai@hvcb.org

 

Hawaii Better Business Bureau

1132 Bishop Street #615
Honolulu, HI 96813-2813

Phone: 808-536-6956

Fax: 808-628-3970

Website:  http://hawaii.bbb.org/consumers/

Complaints:  https://www.bbb.org/file-a-complaint/

 

Hawaii Chamber of Commerce

1132 Bishop Street #402
Honolulu, HI 96813-2813

Phone: 808-545-4300

Fax: 808-545-4369

Website: http://hawaii.bbb.org/consumers/

Complaints: https://www.bbb.org/file-a-complaint/

News/Media Contacts:

The Garden Island
3-3137 Kuhio Hwy., Lihu‘e, HI 96766
P.O. Box 231, Lihu'e, HI 96766.
Office (808) 245-3681
Toll Free (800) 296-2880
Fax (808) 245-5286

News Editor - Nathan Eagle - (808) 245-3681, ext. 227 neagle@thegardenisland.com

Island Network Affiliates:

ABC Network Affiliate

KITV 4

801 South King St.

Honolulu, Hi 96813

 

Fox Network Affiliate

KHON2 

88 Piikoi Street

Honolulu, Hi 96814

 

CBS Network Affiliate

Hawaii News Now KGMB 

420 Waiakamilo Road Suite 205

Honolulu, Hi 96817

 

NBC Network Affiliate

KHNL

315 Sand Island Access Road

Honolulu, Hi 96819

 

 

ABC News

To submit a story idea to one of the ABC News shows listed below, write a single page letter including your name, phone number, and address. Include photocopies of backup information. On the outside of the envelope, write "Story Idea." If a producer is interested in your story, he/she will contact you. Here are the show addresses:

20/20
147 Columbus Avenue
New York, NY  10023

Primetime/What Would You Do?
147 Columbus Avenue
New York, NY  10023

Nightline/This Week
1717 DeSales Street  NW
Washington, DC  20036

ABC World News with Diane Sawyer
47 West 66th Street, 2nd Floor
New York, NY  10023

Good Morning America
147 Columbus Avenue
New York, NY  10023

Owners Discussion Forums:

Poipu Owners Facebook Page:  https://www.facebook.com/pointatpoipu

Poipu Owners BLOG: https://blog.poipuowners.org

 

St. Martin Owners Facebook Page:  https://www.facebook.com/group.php?gid=110277188996962#!/group.php?gid=110277188996962&v=wall

 

Diamond Resorts International Protest Site (UK):  http://drip.enjin.com/

 

Timeshare Forums (TS4MS):  http://www.timeshareforums.com/forums/diamond-resorts-international-fka-signature-sunterra-epic/122530-5-893-32-special-assessment-diamonds-point-poipu.html

 

Redweek:  http://www.timeshareforums.com/forums/diamond-resorts-international-fka-signature-sunterra-epic/122530-5-893-32-special-assessment-diamonds-point-poipu.html

http://www.redweek.com/forums/messages?thread_id=14638;page=22;query

 

Timeshare User’s Group (TUG): http://www.tugbbs.com/forums/forumdisplay.php?f=22

 

Diamond Resorts Complaint Board:  http://www.complaintsboard.com/complaints/diamond-resorts-international-c141254.html

 

Time Share Blogging:  http://timeshareblogging.com/2011/10/25/diamond-resorts-international-complaints-update/

BETTER BUSINESS BUREAU

Complaints registered with BBB WILL get noticed!

KAUI                         Kauai BBB

LAS VEGAS             Las Vegas BBB

Southern Nevada       Southern Nevada BBB